Often than not, these words are used incorrectly because of their pronunciation. However, these words could not be more opposite. The word apathy is actually absence of emotion or lack of caring. However, the two terms mean lack of emotion or caring. Empathy arises from making an emotional connection with someone, so you feel something their pain or rather feel for them that they have to go through this pain. As a leader, it is critical to be aware of what activity and which person on your team do you lack emotions with?
This can be a result of an accumulation of anger or passive-aggressive behavior. What impact does this attitude have with the rest of the team?
Practicing empathy, instead of sympathy only, can help you get the emotional clarity you need to build upon important relationships. It can let you get another point of view. Having empathy can help you improve your communication skills. In fact, research shows that empathy can help sustain cooperation during social dilemmas.
Other studies have found that in a service setting, empathy can reduce discrimination and unethical behavior. This is important to foster a happier, healthier workplace and build a sense of belonging. This understanding is typically from your perspective, not theirs. Sympathy can also lead someone to give unsolicited advice to help the other person deal with their emotions.
First, imagine someone in your place of work was just reprimanded. As a result, they feel sad, nervous, and disappointed in themselves. Perhaps you judge them for having been reprimanded. With empathy, you feel the sadness, nervousness, and disappointment the other person feels.
You care about their well-being. Instead, you can say something like:. Empathy is about connecting with the other person instead of trying to find an appropriate response. On the other hand, practicing empathy means fully listening to the other person. If this is someone you're comfortable with, you can ask them if they want to talk about it with you. I mean, security is supposed to be there!
So I can relate to the story about apathy. But I just read this amazing post by Whitney Hess and wanted to comment on it right away. Seriously, go read it. Where does your organisation sit on the empathy-apathy spectrum? Whitney HessManagement. Why remote workers are more yes, more engaged Harvard Business ReviewEvery leader is […].
She is dying of […]. The main take away is that if you make people feel empowered to make a difference in this world […]. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. Notify me of follow-up comments by email.
Whitney Hess, PCC, is a coach, writer, and designer putting humanity back into business. Follow whitneyhess. Empathy at Panera Bread A year-old college student named Brandon Cook visits his grandmother in the hospital.
Conclusions Can one person make a difference? Do you? Related Posts: The Management Problem August 29, 4 comments Hostess treats their customers as badly as they treat their employees November 18, 5 comments The Sheraton Responds!
Comments This is an excellent post, Whitney. Brian, thank you! I really appreciate your constant support. Incredible stories, Whitney. Thank you for sharing, and for connecting the dots. Great post, Whitney. Thank you for inspiring us, Whitney, and for the ensuing conversation, everyone. Trackbacks Empathetic organizations says:.
August 21, at pm. August 24, at pm. Empathy vs. Apathy says:. August 27, at pm. August 30, at am. August 31, at am. A Bit More on Social Media jimvoorhies. September 6, at pm.
Empathy: Latest trend or here to stay? September 7, at pm. Today in bookmarks for September 7th. September 9, at pm. October 26, at am. The Lost Art of Empathy says:. October 29, at pm.
December 11, at am. Bookmarks for January 11th through January 12th : Extenuating Circumstances says:. January 12, at am. The Big Slice says:. June 21, at pm.
Confluence: Process says:. June 25, at pm. March 10, at am. April 14, at am. How empathy powers team success What's Your Edge? November 14, at am. March 22, at pm. November 1, at am. July 15, at pm. Can you walk a mile in my shoes? What does the word empathy really signify? November 3, at pm. Leave a Reply Cancel reply Your email address will not be published. Twitter Linkedin Facebook Instagram. Sent sporadically.
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